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UAE flyers affected as Bali volcano blasts cancel flights

Emirates cancels operations to and from Bali until further notice

  • Indonesia's Mount Agung has erupted several times in less than a week, causing airlines to cancel flights.Image Credit: AFP
  • Indonesia's Mount Agung has erupted several times in less than a week, causing airlines to cancel flights.Image Credit: Reuters

Dubai: Flights from the UAE to Bali have been cancelled for security reasons following a series of eruptions of a volcano in the island tourist destination.

A number of airlines around the world started cancelling their flights since Saturday evening when Indonesia’s Mount Agung erupted. Three eruptions were reported again early Sunday, sending dark ash cloud into the atmosphere.

Emirates Airline confirmed on Tuesday that it has suspended operations to and from Bali/Despansar "until further notice."

Affected flyers from Dubai International Airport have been advised to either take alternative flights to a nearby destination or cancel their trip. As of Monday, the Despansar International Airport has been fully shut down, according to reports.

“Due to the eruption of Mount Agung, the volcanic ash cloud is forecast to cover the island of Bali/Denpasar. As such, operations to and from Bali/Denpasar have been suspended until further notice,” Emirates said in a statement sent to Gulf News.

So far, there are no affected passengers flying from Abu Dhabi via Etihad, as the airline does not fly direct to Bali, although it offers codeshare services from Kuala Lumpur, Singapore and Jakarta onwards to the Indonesian destination.

The carrier did suspend temporarily the uplift of guests with onward bookings to Bali, as a result of the volcanic eruptions.

“Affected guests have been offered ticket cancellation or rebooking at no cost. We apologise for the inconvenience caused which is beyond our control,” the airline said in a statement.

For those flying via Emirates, flights EK360 and EK361 were cancelled on November 27, while flight EK398 from Dubai to Bali/Denpansar was delayed by approximately nine hours and was tentatively scheduled to depart at 6pm.

“Transit passengers bound for Bali/Denpasar who are currently in Dubai International Airport will be given the option to travel to the nearest destination, CGK/Jakarta Soekarno–Hatta International Airport, or to their original point of departure if they so choose,” Emirates said.

The airline said the dates and times provided are provisional and subject to the operational status of Bali/Denpasar International Airport.

Passengers are requested to check the airline's website for the latest flight schedules.

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