Dubai: Five public services provided by Dubai Police will no longer be provided in person effective from October 1 and will be offered only online through the police app and smart services.
The five services to go online are: clearance service for individuals and companies; work permit (night - temporary) for commercial shops, companies, banks and shopping centres; replacement of lost traffic accident report; to whomever it may concern certificate; and lost documents certificate except passports.
Major-General Dr Abdul Qudoos Abdul Razzaq Al Obaidly, Assistant Commander-in-Chief for Quality and Excellence, said yesterday that the five services will be discontinued at police service kiosks.
“It is part of the orders of His Highness Shaikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to reduce the number of customers visiting all government centres by 80 per cent by 2018. It is also part of the upcoming Gitex Technology Week,” Maj-Gen Al Obaidly said at a press conference.
“Anyone can get these services on our application, police website and kiosks available in the country,” he added.
However, he said anyone who comes to the customer service centre asking for these services to be done manually will be guided and helped to get it done through the smart application.
“The manual services will have an extra Dh100 fee if the customer wants it,” he said.
Nearly 351,563 transactions were done through smart channels in the first half of 2017 and 1,132 transactions were completed from outside the country via the smart channels.
Fees for services through smart channels
Clearance service for individuals and companies: Dh70
Work permit (night - temporary): Dh120
Replacement of lost traffic accident report: Dh120
To whomever it may concern certificate: Dh95
Lost documents and items certificate: Dh70