Dubai: The Ministry of Interior announced on Wednesday a new 24-hour hotline for visa and naturalisation issues.
Announcing the service, it was revealed that residents across the UAE can call the Dubai based centre for an answer to queries on a new free number.
The communication and media hub will open at the General Directorate for Residency and Foreigners Affairs in Dubai.
It will allow members of the public from all over the country to contact the centre to enquire about visa and naturalisation related issues for any of the emirates.
In a press conference, held yesterday at the GDRFA in Dubai, Major General Nasser Al Awadi Al Menhali, Assistant Undersecretary for Naturalisation and Residency and Ports Affairs at the Ministry of Interior said the centre will be operational next week.
Members of the public can call the toll free ‘AMER service on 8005111’ for public complaints, suggestions and enquiries.
Major General Mohammad Ahmad Al Merri, director general of the General Directorate for Residency and Foreigners Affairs in Dubai said this centre will link all the residency departments together and will open the door to the public to allow them to communicate easily and directly with each department.
According to Brigadier Sultan Al Nuaimi, director General of the General Directorate for Residency and Foreigners Affairs of Rasaimah, the centre will receive all enquires from the public and will then transfer the cases to the correct person at any of the relevant departments across the country.
Previously, members of the public with queries would have had to call the operator at the residency department in each emirate and have the case transferred from there.
Major General Al Menhali, confirmed the centre in Dubai will receive all calls and enquires from the public all over the country — even if their issues are not in Dubai.
“Members of the public who want to enquire, for example, about their visas in Ajman or want to check about an issue in Sharjah or want to enquire about information in Abu Dhabi, they can contact the toll free number in Dubai,” he said.
Major General Al Menhali added that the number will be a 24-hour service on weekdays offering communication by phone, fax, email and e-chat.
“We will also open at the GDRFA in Dubai a comprehensive media monitoring centre in Dubai which will monitor all media sectors when they publish issues related to residency and foreigners affairs,” he said.
He added that the media monitoring centre will communicate with media outlets in the country on any issues related to residency and foreigner affairs.
The conference was attended by senior officials from the Ministry of Interior.
