UAE | General

Eida tries to correct ID applicant errors

Emirates Identity Authority (Eida) received 80,000 erroneous applications through the certified typing centres during the past three months, a senior official told Gulf News

  • By Binsal Abdul Kader, Staff Reporter
  • Published: 00:00 December 19, 2010
  • Gulf News

vital plastic:
  • Image Credit: Xpress/Sankha Kar
  • Non-registered expatriates were advised to complete the pre-registration process at 700 certified typing centres across the country before the December 31 deadline.
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Abu Dhabi: If you did not receive your national ID card a long time after you completed the registration, your application may have an error.

Emirates Identity Authority (Eida) received 80,000 erroneous applications through the certified typing centres during the past three months, a senior official told Gulf News on Saturday.

"We rectified the 40,000 applications so far by contacting the applicants [in required cases] but it was surprising to find that 10,000 applicants had given wrong phone numbers," Dr Ali Al Khoury, Director General of Eida, said.

"We issued verbal and written warnings to all those typing centres. Their certification will be cancelled if errors are repeated," he said.

The official said it is the duty of the applicant to verify the details typed in the e-application form.

English mistakes

When asked whether non-Arab speaking expatriates' inability to read Arabic to verify application forms caused the errors, he said: "Even we found errors like spelling mistakes etc in the English version of the details; it means even non-Arab speaking expatriates also did not verify the English version."

Eida transferred the pre-registration process to certified typing centres three months ago as part of its 2010-2013 strategy.

The official said the Eida office staff corrected mismatched details in passport and application forms themselves. "They are calling up the applicants to add omitted details [mostly mother's name etc], and to fix the improper format of pictures of children," he said.

"To avoid the delay, the staff is requesting the applicants to email the scanned pictures in proper format [in light blue colour background] directly to us," Al Khoury said.

"We have to depend on the database of the Ministry of Interior to contact the applicants [through an alternative contact number] for those who gave wrong contact numbers," he said.

Deadline: No need to panic

Eida will announce a decision this week with regard to the federal law stipulating December 31 as the deadline for expatriates to register for ID cards, Al Khoury told Gulf News. He reiterated that non-registered expatriates do not need to panic about the deadline as no penal action has been decided against them yet.

As Gulf News reported last week, the non-registered expatriates were advised to complete the pre-registration process at 700 certified typing centres across the country. "Once pre-registration [is] done at typing centres, they don't need to rush to Eida centres but they can wait for the appointment for registration," Al Khoury said.

Comments (13)

  1. Added 18:55 December 19, 2010

    I went to three typing centers and was informed that they cannot take registration anymore. Will continue to try my luck on other centers. However, what should I do if the rest of centers also do not have capacity to take more registration ?

    BS Lim, Dubai, United Arab Emirates

  2. Added 17:30 December 19, 2010

    I have applied for the card on August 19th 2010. However, i have not received the card till date. I have called the call center atleast 7 times but they say they do not know the reason for delay. I do not know what to do?

    Nachiappan Solaiappan, Abu Dhabi, United Arab Emirates

  3. Added 17:11 December 19, 2010

    I registered about 2 months back and still haven't recd. any cards whatsoever for either myself or my family. Apparently, it might be with EMPOST or so they said when I contacted the EIDA no. I then contacted EMPOST who didn't confirm anything. My contact details are every bit accurate but I am seriously wondering why it takes so long to deliver this Card.

    Alison, Abu Dhabi, United Arab Emirates

  4. Added 15:37 December 19, 2010

    Same thing happened to me. My name, middle name and surname were erroneously typed and this made my application delayed for such a long time. I applied for my ID card on 20 September 2010. Sad to say that till date, I haven't received my ID after making several follow-ups and complaints.

    Katherine, Ras Al Khaimah, United Arab Emirates

  5. Added 15:09 December 19, 2010

    My contract will expire on April 2011, do I need to register for EIDA card. I was informed by my officemate that after your contract has expired you have to register again and get a new EIDA card as the old card is no longer valid in view of the expiry of contract. Please advise. Thanks

    Rommel, Dubai, United Arab Emirates

  6. Added 14:18 December 19, 2010

    What Happen if I am stating in a new company this december? My visa will be start.. what should i do?

    Drifter, karama, Dubai, United Arab Emirates

  7. Added 14:10 December 19, 2010

    my ID was 3 months late and I guess I'ts one of those errors, I cannot Imagine how comes the error applicatios reaches 80 thousands, they should allow us to verify the form after filling it up because me my self is very disappointed though i trusted the AL AIN main office EIDA, Then after 3 months just know that something went wrong? Because the time is running out, maybe I will recieve my ID and is already expired!!!!!

    hamsari, zainudin, Philippines

  8. Added 14:10 December 19, 2010

    Its my humble request to EIDA/Govt. please issue ID cards at the time of Visa issuance / renewal in order to avoid unnecessary panic and waste of time. I have this"card" since last two years but is of no use. Only additional weight I am carrying with other "IDs" like Labor card and passport.

    Khan, Abu Dhabi, Afghanistan

  9. Added 13:11 December 19, 2010

    Latest update that i have received through a phone conversation with a staff in a typing center. The application forms are over and it will take some time .wow!!! now what do we do?

    Mathew Litty, Dubai, United Arab Emirates

  10. Added 12:40 December 19, 2010

    Thanks for the latest update. However many of us are still confused? After all this rush many non-registered expatriates were advised to complete the pre-registration process at 700 certified typing centers across the country. "Once pre-registration [is done at typing centers, they don't need to rush to Eida centres but they can wait for the appointment for registration. you will not believe it or not. i have been trying to hunt for a typing center in karama but the response i got was that they have stopped the applications for this month. i wonder what that means. To make matters worse the the tel no of most of the typing centers are engaged from dusk to dawn. why cant we do all this at one stretch and at same time and at the same place? I think GN should firstly publish a list of Typing centers With the tel no so we know where and whom to approach.

    Mathew Litty, Dubai, United Arab Emirates

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