Dubai:
Al Ameen service of Dubai police has launched on Monday a new smartphone application that allows residents to report cases that can threaten the safety and security of the society and the country and also to make queries on police related issues.
The free app will allow users to contact Al Ameen service who will deal with public complaints, make queries, report criminal cases and access different services of Al Ameen.
“We are encouraging public to communicate with our service Al Ameen to report serious cases that could affect the security of the country,” Brigadier Mohammad Saeed Bakhit, Director of Electronic Services Department at Dubai Police,told Gulf News on Monday.
The senior police officer said the police encourage the public to take initiatives in reporting security cases to the police.
Earlier on Sunday, Al Ameen introduced two new e-services — Near Field Communication (NFC) and e-Tag — at the opening of the 32nd edition of Gitex Technology Week.
“Dubai Police has adopted a new way of communication with the public, which unveiled during Gitex 2012. The Near Field Communication [NFC] and e-Tag services will be part of the plethora of e-communication services offered by Al Ameen,” said Brigadier Bakhit said.
He said the new applications can be accessed through the new generation of smart phones.
“The public are now able to communicate with Al Ameen through nine main communication channels alongside the traditional means of communication such as the toll free number and fax. They can communicate with Al Ameen through different applications that are available though iphone, BlackBerry, social networks, Al Ameen’s official website, SMS service and the QR reader code,” he said.
Brig Bakhit said that this new service is part of the many steps taken by Dubai Police to simplify means of communication with members of the public.
He explained that NFC technology is a wireless technology of a short range (no more than 4 cm) that sends short radio frequencies and does not need energy, which makes it similar to other technologies such as Wi-Fi, but it is considered to be the shortest in regards to coverage, the fastest and safest technology.
“The NFC is an electronic unit attached to the phone system in which limited information is saved in it, such as the user’s information or account number,” he said.
He said the e-tag is a technology that enables the user to interact with bar codes.
“We aim for mutual relation between police and public in order to protect the stability of the society,” he said
The service is available 24 hours, seven days a week and police will deal with each cases confidentially and in secret, while there will be no legal responsibility for those who contact Al Ameen.
Public can contact Al Ameen to report all kind of cases and information of any nature which include political, social or others such as reporting fake recruitment companies, or bogus ads.
Police said Al Ameen do not receive emergency call.
“For emergency call public must contact 999 and for police general inquires public can contact 901,” he said.
The Al Ameen Service was officially launched in September 2003.
