Dubai: Dubai Municipality Contact Centre has received more than 73,000 notifications on different issues from customers and the general public during the first half of this year.
According to the centre, the concerned sections can accomplish more than 94 per cent of the notifications within the specific time period, said Khalid Abdul Rahim, director of the Customer Relations Department of the Municipality.
He also said that out of 73,110 notifications received at contact Centres, 68,404 were accomplished within the specific time period, and out of this figure 50,000 services were carried out freely with a total expenditure of Dh20 million.
Most of the notifications are received online through a system that is designed according to the nature and style of the Municipality’s customers.
Once a customer is registered in the system he or she will receive a notification code by SMS and can add and follow up on this notification regularly.
