UAE | General

Customers worry over faulty ATMs

Bank denies major glitches at its network while Sharjah user says machines still down.

  • By Anjana Sankar, Senior Reporter
  • Published: 23:35 November 24, 2008
  • Gulf News

Dubai: Residents have complained about several faulty Mashreq bank ATMs both in Dubai and Sharjah.

Customers said for the past three days they have been facing problems in withdrawing cash from the bank's ATMs. But the Mashreq Bank claimed that there is no technical problem with any of its ATMs and people would have faced difficulties in withdrawing cash because of heavy weekend customer traffic. The bank also assured it would look into the complaints.

Vipin Das, a Dubai resident, said he tried to use the ATM machine on Shaikh Zayed Road both on Saturday and Sunday, and it showed technical error.

"I contacted their support desk and I was told that they will fix it within two days," said Vipin, who works for a private firm in Bur Dubai. Machines in Lamcy Plaza and Mall of the Emirates are also reported to have shown similar glitches.

Zulekha, a Sharjah resident, said she was unable to withdraw cash from the bank ATM near the corniche. "Even on Sunday morning, when there was not many people using the machine, it was giving error message," complained Zulekha, a housewife.

The bank has assured that they will look into the issue and ensure that customers face no difficulties in accessing the service.

According to Sharjah resident Mohammad, the machines were not repaired on last afternoon.


Your comments


My friend used her credit card to pay for our breakfast yesterday and also got an error message.
Cat
Dubai,UAE
Posted: November 25, 2008, 14:19

My main problem is that my ATM card does not work at any machine other than my bank's machine. When I ask them about it the respond I get is that it is an IT error which would be fixed, but it never is.
Ben
Dubai,UAE
Posted: November 25, 2008, 12:34

I am very familiar with ATM machines that dont work. It is frustrating.
Hycinth Kinny
Dubai,UAE
Posted: November 25, 2008, 11:52

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