London: British Airways grounded two jumbo jets after a passenger complained of being badly bitten by bed bugs during two separate long-haul flights.
The airline fumigated one of the planes on which it confirmed there had been an infestation and apologised to the woman for her ordeal.
Businesswoman Zane Selkirk revealed her body was "crawling" with bugs and "covered with bites" during a ten-hour transatlantic flight from Los Angeles to London Heathrow in January.
The 28-year-old believes she was also bitten on a second flight in February during a business trip from Bengaluru in India to Heathrow.
BA grounded the two 350-seat Boeing 747-400s after computer industry executive Selkirk — fed up by the poor response of the airline's customer services — set up a website detailing her ordeal.
Selkirk said she set up her protest website ‘after two horrendous flights'.