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Bed bugs take the bite out of British Airways' flights

Jets grounded in response to protest website

08 Gulf News

London: British Airways grounded two jumbo jets after a passenger complained of being badly bitten by bed bugs during two separate long-haul flights.

The airline fumigated one of the planes on which it confirmed there had been an infestation and apologised to the woman for her ordeal.

Businesswoman Zane Selkirk revealed her body was "crawling" with bugs and "covered with bites" during a ten-hour transatlantic flight from Los Angeles to London Heathrow in January.

The 28-year-old believes she was also bitten on a second flight in February during a business trip from Bengaluru in India to Heathrow.

BA grounded the two 350-seat Boeing 747-400s after computer industry executive Selkirk — fed up by the poor response of the airline's customer services — set up a website detailing her ordeal.

Selkirk said she set up her protest website ‘after two horrendous flights'.




Latest Comment

And Ms Jasmine What would the flight attendant Do ? That is enough for attendants to start getting aggressive after those long hours of work. i know how customer service is. We cant even approach people these days as people have become so hot tempered. Beg Bugs? i wonder how that reached an air craft? this shows the cleanliness and that to British Airways. No one is really bothered to take care of their customers as they will just work for what they are getting paid limited.

Mathew Litty

27 February 2011 19:57jump to comments