Bed bugs take the bite out of British Airways' flights

Jets grounded in response to protest website

08 Gulf News

London: British Airways grounded two jumbo jets after a passenger complained of being badly bitten by bed bugs during two separate long-haul flights.

The airline fumigated one of the planes on which it confirmed there had been an infestation and apologised to the woman for her ordeal.

Businesswoman Zane Selkirk revealed her body was "crawling" with bugs and "covered with bites" during a ten-hour transatlantic flight from Los Angeles to London Heathrow in January.

The 28-year-old believes she was also bitten on a second flight in February during a business trip from Bengaluru in India to Heathrow.

BA grounded the two 350-seat Boeing 747-400s after computer industry executive Selkirk — fed up by the poor response of the airline's customer services — set up a website detailing her ordeal.

Selkirk said she set up her protest website ‘after two horrendous flights'.

 

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  • Mathew Litty

    Feb 27, 2011 7:56

    And Ms Jasmine What would the flight attendant Do ? That is enough for attendants to start getting aggressive after those long hours of work. i know how customer service is. We cant even approach people these days as people have become so hot tempered. Beg Bugs? i wonder how that reached an air craft? this shows the cleanliness and that to British Airways. No one is really bothered to take care of their customers as they will just work for what they are getting paid limited.

  • Jasmine

    Feb 27, 2011 5:49

    That's sad. Why couldn't she tell someone on the flight e.g. a flight attendant.

  • Tonton Guijapon

    Feb 27, 2011 5:45

    Let us know if the fumigation is successful.

  • Brian Dominic Tellis

    Feb 27, 2011 4:40

    I struggle to measure what would BA's response have been, had she not set up a website. Is this how Corporate Social Responsibility (CSR) taking its toll? What about those complaints which do not have a website to support? Is CSR to be limited to those individuals who have at their disposal monetary resources prior to their complaints being heard? How does BA define 'customers' to who they offer their 'services'?

  • teody

    Feb 27, 2011 4:09

    Bed bugs really dificult to remove. It must change the set cover and apply chemical cleaning.

  • Yasser Khodur

    Feb 27, 2011 2:12

    Yeah, this really puts a meaning to "don't let the bed bugs bite".

  • Mustafa Shabbir

    Feb 27, 2011 12:50

    No kidding & BA did not even try to do pest control on these planes ! hahaha ...

  • Thaha

    Feb 27, 2011 12:34

    bed bugs in flight should be removed and provide good service to customers

Latest Comment

And Ms Jasmine What would the flight attendant Do ? That is enough for attendants to start getting aggressive after those long hours of work. i know how customer service is. We cant even approach people these days as people have become so hot tempered. Beg Bugs? i wonder how that reached an air craft? this shows the cleanliness and that to British Airways. No one is really bothered to take care of their customers as they will just work for what they are getting paid limited.

Mathew Litty

27 February 2011 19:57 jump to comments