Business | Telecoms

Etisalat to cancel unverified SIM cards

1.5m subscribers have been asked to update their personal information within three months

  • By Zaher Bitar, Senior Reporter
  • Published: 21:30 September 9, 2012
  • Gulf News

  • Image Credit: Gulf News archives
  • It is mandatory that customers should submit the document in person for verification.

Dubai: Etisalat’s mobile subscribers who got SMSs from the telecom service provider should update their personal information within three months, failing which their mobile connection will be disconnected and later on their SIM card numbers will be cancelled, a top etisalat official told Gulf News.

Hassan Al Abdouli, Director of Channel Management at etisalat, said: “Etisalat has sent SMSs to 1.5 million subscribers kindly asking them to update their personal data within three months, otherwise they will be eligible to lose their SIM cards. If the subscribers fail to update the information within the specified period following the SMSs, the SIM card will be suspended and after another three months the number will be cancelled as well.”

According to etisalat’s policy, he said the telecom service provider can resell the number to another customer three months after the number has been cancelled.

The Telecommunications Regulatory Authority (TRA) of the UAE has launched the “My Number, My Identity” campaign in collaboration with the two telecom service providers (etisalat and du) to increase awareness on the new registration procedures which are aimed to organise registration processes and requirements for mobile phone services, provided by the licensees.

The TRA has warned that 18 months after the launch of the campaign, owners of the mobile phone SIMs which were issued under their names will have to bear the consequences of any misuse of SIM cards issued to them, their family members or even friends.

“Etisalat has around 8.6 million subscribers and we are going to inform them through several phases requesting 1.5 million subscribers every three months to update their mobile registration. After three months of this notice, the mobile subscription would be disconnected and won’t be activated until the actual owner of the SIM card submits the necessary documents to complete registration. The new registration procedures will be considered as strict measures to protect the users’ rights against fraud, bad debt as well as criminal cases,” Al Abdouli said.

Al Abdouli said that to register the personal information, etisalat subscribers should visit any of the 104 etisalat offices or service centres across the Emirates and submit original copies of their personal documents for authentication.

“It won’t take more than ten minutes to fill up the form handing it to etisalat staff to enter the date and save it,” he said.

“The information will process automatically and subscribers would get SMSs saying that they have completed the registration update successful.”

The service will not be affected or interrupted during the process. It involves just updating the customer profile, he added

“Everyday we have an average of 10,000 subscriber who approach etisalat offices to update their personal information.

Even if customers SIM is not under their names, they can update their personal information and can re-register the SIM cards under their names temporarily as the ownership will be transferred automatically if the original owner didn’t claim it back within six months time,” Al Abdouli said.

Comments (19)

  1. Added 15:31 September 10, 2012

    If not etisalat , DU

    Jasbi, Dubai, United Arab Emirates

  2. Added 14:42 September 10, 2012

    Etisalat should simplify the process of verification through their website rather than make its customers keep running around to the centers. Most of the residents have EID where in all details are updated. EID numbers,Passport details and what more is required for verification. Let's live with the times.

    Bobby, Dubai, India

  3. Added 14:12 September 10, 2012

    What are the documents we should carry while going to etisalat office for registration?

    Nid, Dubai, United Arab Emirates

  4. Added 14:08 September 10, 2012

    So far I haven't received any message from etisalat regarding re-registration though I'm receiving many a message.

    Saradhi, SHARJAH, United Arab Emirates

  5. Added 13:58 September 10, 2012

    This is just ridiculous, it is the end of 2012 not 1912, why can't such things be done on etisalat website instead of visiting etisalat office and causing unnecessary traffic and long queues?

    Adam, Dubai, United Arab Emirates

  6. Added 13:25 September 10, 2012

    @ SINDHU: You can use the same number which registered in your brother name, register yourself as a current user with applicable document and the number will be transfered in your name in 6 months, unless anybody claim for the same number.

    R Jay, Dubai, United Arab Emirates

  7. Added 13:09 September 10, 2012

    Let me know where to go.

    Rohan Bulathsinghala, Dubai, Sri Lanka

  8. Added 12:11 September 10, 2012

    Neither my wife nor I, nor any of my family members have received this so-called SMS from etisalat.

    Bruce P. Mascarenhas, Dubai, United Arab Emirates

  9. Added 11:53 September 10, 2012

    @Haroon: as per the article, it says "we are going to inform them through several phases requesting 1.5 million subscribers every three months to update their mobile registration.."

    nerfe, muscat, Oman

  10. Added 11:52 September 10, 2012

    I keep getting the messages in Arabic from etisalat and have no idea what it says. Any idea how to change this?

    G., Sharjah, United Arab Emirates

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