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Etisalat statement on suspension of BlackBerry services in UAE

UAE telecom provider etisalat issues statement on regulator's decision to suspend BlackBerry Messenger, BlackBerry E-mail and BlackBerry web-browsing services in the UAE

Image Credit: Javed Nawab/Gulf News
BlackBerry data is immediately exported off-shore, where it is managed by a foreign, commercial organisation.

Abu Dhabi: Etisalat was informed on Sunday by the UAE Telecom Regulatory Authority (TRA) to suspend BlackBerry services providing email, web browsing, instant messaging and social networking from October 11, 2010 until an acceptable solution can be developed and applied which brings the BlackBerry services in line with the UAE's telecommunications regulations.

This is an important decision made by the Telecom Regulatory Authority and we fully understand the legal and social considerations behind the decision.

Etisalat has an obligation to act within the law and the regulations of the TRA, while at the same time, providing our customers with the best service.

Etisalat has a significant share of customers in the UAE for its mobility services, including BlackBerry customers and hence it is very important for us to ensure our customers enjoy continuity of services.

Etisalat's focus at the current time is to make sure its valued customers experience continuity of mobility services. In line with its commitment towards its customers, Etisalat will soon be announcing a range of alternative mobility products and services for its existing BlackBerry customers.