Dubai: Dubai launched its e-government services in 2000 for the efficient delivery of official services, such as business registration, licensing, immigration and visa-related services, government permits and renewals for healthcare services, driving licences, among others.
Since then it has taken off, while other governments in the Arab world are still catching up.
However, its expansion can only be successful with wider internet penetration in the Arab world.
In about 10 years since the introduction of e-Government, the number of e-services has grown from 14 to over 2,000. This means that the penetration of e-services in the public sector has reached 90 per cent with 46 per cent integration among government departments.
Emirates eGovernment is responsible for developing, establishing and maintaining the eGovernment programme at the federal level in the UAE. This involves renovating and upgrading the conventional methods of delivering government services and having the services delivered electronically through the deployment of modern Information and Communication Technologies (ICT).
