Dubai: Facilities Management (FM) services contracts in the UAE could be valued at approximately Dh20 billion per annum by next year, according to G4S, a leading global security and outsourcing group in UAE.
The statistic included FM services that ranged from cleaning services, pest control, office services, landscaping, waste management and building management systems with the exclusion of security services, an average of 60 per cent of most industries in the UAE may outsource its FM requirements, says the firm.
G4S — which employs more than 11,500 employees in the UAE — believes that the emirates’ on-going delivery of new commercial and residential buildings, coupled with an increasing demand for ever-higher levels of service provision, will see a healthy growth of the industry into the next decade.
Critical improvement
“Annual growth in the UAE is driven by the construction boom, as well as the increasing customer demand for improved service levels, not just personnel,” said Dubai-based Nigel Hall, UAE Director of Outsource Service in G4S, with reference to an internal study held by G4S. “The single, most important critical improvement we are seeing in the UAE market is the sophistication of the contracting. FM contracts are becoming more integrated, more metric-based, and crucially, longer in duration. The combined effect of these improvements is better service for customers and of course, improved cost-efficiencies for all parties. The UAE is the GCC’s leader in this respect,” added Hall.
