Tokyo: Japan's transport ministry may review and improve its car recall system, reports said Sunday, as Toyota Motor Corporation battles accusations it may have delayed acting on drivers' complaints.
The step reflects deepening concerns in Japan over Toyota's recalls of more than eight million vehicles, most of them in overseas markets.
Transport Minister Seiji Maehara told Japanese lawmakers on Friday that he hopes to try to improve his agency's recall system to respond better to consumer interests, Kyodo News agency reported.
"We will consider reviewing the recall system to make it more familiar to users," Maehara told a lower house committee.
The agency may require automakers to move more quickly to fix defects and may expand the types of problems subject to reporting requirements, according to the reports, which also included one in the Yomiuri Shimbun newspaper. The reports cited unnamed ministry officials.
Calls to the ministry rang unanswered Sunday.
Toyota's president, Akio Toyoda, is to appear on Wednesday before the US House of Representatives Oversight and Government Reform Committee. Its chairman, Republican Edolphus Towns, a Democrat from New York, virtually compelled Toyoda to attend last week after issuing a formal invitation for him to testify.
Toyota has not given any details of Toyoda's travel plans, though the Japanese newspapers Yomiuri Shimbun and Mainichi Shimbun reported he left Japan over the weekend.
Maehara and other Japanese officials have applauded Toyoda's decision to attend the hearing and voiced their support, saying he should use the opportunity to reassure customers angered by recalls over sticking accelerator pedals and momentarily unresponsive brakes.
US safety regulators are also investigating complaints about power steering in the Corolla, Toyota's top-selling model worldwide, with 1.3 million sold last year. The estimated 500,000 Corollas in question in the US market are not made or sold in Japan.
Quality control
As Toyota wallows in its recall mess, there has been relatively little talk here about how and why its famously impeccable quality control regime failed and why mainly in overseas markets.
But a review by the transport ministry could focus on such issues inside Japan, where the company has recalled about 223,000 Prius hybrid cars for braking problems.
The number of complaints over quality and safety issues in the US has dwarfed those in Japan, largely because the millions of Toyota vehicles subject to recalls were made with parts not used in models made and sold in Japan.
The recalls crisis has raised doubts over the Japanese carmaker's sterling reputation, earned over decades of striving to win over American and European drivers.
Even Toyoda, grandson of the company's founder, has publicly lamented the difficulties of keeping a grip on quality in an era of outsourcing and global expansion.
"We so aggressively pursued numbers that we were unable to keep up with training staff to oversee quality," he told reporters at a news conference in Tokyo last week.
Toyoda has promised an outside review of company operations, better responses to customer complaints and improved communication with US federal officials.
Japan, where the customer is said to be "king", has had plenty of product quality crises some of the most notorious involving automobiles.
And the transport ministry, similar to the National Highway Traffic Safety Administration in the US, does keep public records of recalls and drivers' complaints.
But Japanese citizens tend to be less assertive, partly because the legal system and other government institutions are more likely to side with manufacturers than with consumers. Back home, Toyota's travails are drawing attention, but not the sort of outraged criticism seen in the US.
"Americans are whinier. But it's also that most Japanese are aware that, at the end of the day, the consumer hasn't come out satisfied and mollified and compensated," says Jeff Kingston, director of Asian studies at Temple University in Tokyo.
Questions
Still, if the problems expand back in its home market, Toyota is bound to face some high-stakes questions here, too.
Japan's biggest recent auto quality case involved Mitsubishi Motors Corporation and its truck unit, which were mired in a scandal that first surfaced in 2000 over systematic hiding of defects for decades. The carmaker recalled millions of vehicles — some models repeatedly for multiple problems.
Although the manufacturer has promised the cover-ups will never happen again, it acknowledged in 2004 that it didn't come totally clean in 2000.
Two former Mitsubishi Motors employees were convicted of professional negligence in a 2002 accident in which a housewife was killed and her two young sons injured when a wheel flew off the axle of a Mitsubishi truck.
New rail link
New South Wales, Australia's most populous state, said a new A$50 billion (Dh16.49 billion) transport plan is aimed at reducing travel times for western Sydney commuters and adding a northwest rail link.
The state decided to stop work on a A$5 billion central business district metro project and shift funds to "a range of other projects and transport plans over the next 10 years", Premier Kristina Keneally said today in an e-mailed statement.
— Bloomberg
