Business | General

Etisalat and du to cut unregistered mobile connections in UAE by April 16

UAE telecom service provider Etisalat has already disconnected 1.3 million connections

  • By Zaher Bitar, Senior Reporter
  • Published: 18:56 April 10, 2013
  • Gulf News

Dubai: Mobile phone subscribers, who have received an SMS from etisalat and du asking them to re-register their SIM cards, will lose their connections if they don’t do so by April 16.

Etisalat has cut off 1.3 million lines and will continue to disconnect users who ignore the notification.

However, the lines will be connected automatically once the owner of the SIM card submits the necessary documents and completes registration.

The Telecommunications Regulatory Authority (TRA) has advised mobile subscribers to abide by the regulation and update their personal details through etisalat and du.

TRA launched its ‘My Number, My Identity’ campaign in June last year in collaboration with the two telecom operators to stamp out mobile phone fraud and tighten security. This involved asking mobile subscribers to re-register their SIM cards. The process was sought to be completed in 18 months in six batches.

The increase in civil and criminal cases due to misuse of mobile phones pushed the TRA to tighten regulations, Majid Al Mesmar, Deputy Director-General of TRA, told Gulf News.

A new batch of the re-registration process will begin on April 16 and those who received the SMS and failed to update their personal details with either etisalat or du will lose their mobile connection, he added.

Etisalat has 105 registration points across the UAE, while du has 46. There are more than 13 million mobile phone users in the UAE.

Du is also warning mobile subscribers that the third batch to re-register the SIM cards will end in a week’s time. 

By the end of the year, all mobile phones in the UAE should be registered. After that, registered owners of the SIMs will have to bear any consequences for the misuse of the SIM cards issued in their names.

To re-register, mobile subscribers must fill in an application form and present a valid passport, residency visa or Emirates or GCC identity card at any du or etisalat outlet, or at authorised dealers.

Subscribers need not wait for the SMS to re-register.

Etisalat registration

According to etisalat, for online registration, subscribers can start the process on and complete the process at etisalat point-of-sale outlets to authenticate the customer details. Customers can also approach etisalat point-of-sale outlets or partner branches listed on its website to register or update their personal information.

Customers can enquire about the registration status on the toll-free number 800121, which is available in four languages Arabic, English, Urdu and Malayalam.

Alternately, they can call *171# from their mobile phones to get updated information about their registration status.

Comments (1)

  1. Added 09:54 April 11, 2013

    I already registered along with required documents in Etisalate outlet in Abudhabi Mall. Now i got sms saying that need to register. I already registered after waiting long time, Now they are asking to do again, so i am disapponted.

    ABDUL RASACK, ABU DHABI, United Arab Emirates

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