Dubai: Dubai plans to launch a new mobile app for multiple government department services in December, a senior official said at the Gitex Technology Week on Sunday.
Users will need only one login to access dozens of services across departments. Eventually only very specialised services will still be offered solely through official apps of different departments.
Marwan Bin Haider, executive director of planning and development at Dubai Smart Government, said basic services of around 16 departments are being centralised through the app.
Currently known as mDubai, which was officially announced at Gitex on Sunday, the app provides a range of smart services classified under 11 categories: bill payment, security and emergency cases, health, travel and transport, finance, consumer rights, job and employment, visas and residences, Islamic affairs, housing and public affairs.
Ahmad Bin Humaidan, director-general of Dubai Smart Government, said “our technical teams have made vital changes to mDubai to cover many of DSG’s services by designing various packages, based on customer interests.”
He added: “All those who have accounts with mPay or MyID can access the mDubai app to settle the fees of Salik, Nol, Etisalat, Du, DEWA, in addition to traffic fines and many services provided by Dubai Municipality and Dubai Customs. They can also donate to Al Jalila Foundation and Dubai Cares, access information on flights, shopping malls, taxi booking service and health services including medical appointments and other medical services.
“In addition, they can access visa services, religious services, consumer rights, Dubai Police security services, postal services, weather reports, government centres and many more services.”
mDubai will be further developed to include more departments and services, said Bin Haider. “This will be the one, it will looks at services rather than entities from the customer point of view,” he added.
Bin Haider expects the vision of the Smart City initiative, launched last October, to be all but realised by May 2015 as far as government services are concerned.
“There will be more departments joining mDubai but we’re not just looking at numbers. We’re looking at integrating services for the people’s happiness.