Singapore. Southeast Asian ride-hailing start-up Grab Holdings Inc. intends to invest $150 million into artificial intelligence research over the next year, accelerating its expanding business that now includes food delivery, digital payments and digital content.
Grab, in hot competition with local rival Gojek to become Southeast Asia’s do-it-all super app, outlined for the first time a blueprint for its use and deployment of AI. It will build on the $100 million it has previously invested in the technology, said co-founder Tan Hooi Ling, and improve its fraud prevention and natural language processing (NLP) tech.
“We want to go from AI-powered to AI everywhere,” Tan said in an interview with Bloomberg TV at the Sooner Than You Think tech conference in Singapore.
She sees successful technology companies building “great platforms that are very localised to the problem they’re trying to solve,” and in Grab’s particular sphere, “localised languages in Southeast Asia are very underserved.” So Grab is working with Microsoft Corp. on delivering better NLP and making the region’s leader in ride hailing, food delivery, and digital payments even more tailored and accessible to users in the various markets.
Technology companies like Grab are preparing as blazing-fast fifth-generation networks spread, powering complex AI applications and catalysing the emergence of futuristic technologies like self-driven cars. But Grab, according to Tan, is focused on its customers and their most immediate needs. “We won’t just build AI for the sake of AI,” she said.
Grab, which is raising more than $4.5 billion in its latest funding round from heavy hitters including SoftBank Group Corp.’s Vision Fund and Tencent Holdings Ltd., is hiring thousands of people and setting up research centers from Beijing to Seattle.
At the heart of the company’s global effort is an ambition to create an all-in-one “super app” akin to Tencent’s WeChat for China. The company’s GrabPay service already allows consumers to pick up the tab for rides and order food, and it’s expanding into lending and insurance. In 2018, it debuted a financial technology platform and launched Grab Ventures to fund promising start-ups. The company is also said to be considering applying for a digital banking license if Singapore allows it.
Tan concluded by saying that Grab, which is valued at about $14 billion according to CB Insights, is “very much on track” to match or even slightly exceed forecasts of $2 billion in revenue for the year.