Russian officials have alleged that Ukrainian forces have widely deployed heavy weapons in residential areas to use civilians as shields, a claim that couldn't be independently verified. The UN human rights chief, Michelle Bachelet, speaking at the Human Rights Council in Geneva on Thursday, said "most civilian casualties were caused by the use of heavy artillery, multi-launch rocket systems and air strikes in populated areas, with concerning reports of use of cluster munitions striking civilian targets." She didn't specify which side may have used them.
Reuters