Abu Dhabi: The Naturalisation, Residency and Ports Affairs sector at the Ministry of Interior has announced that it established a set of procedures to allow customers to automatically retrieve financial guarantees or deposits without consulting with any entity.
This mechanism includes all 30-day or 90-day single entry tourist visas with sponsorship of a citizen or resident, which can be applied for using the ministry’s smartphone app UAE-MOI.
Major General Khalifa Hareb Al Khaiaili, acting assistant undersecretary at the ministry, stressed the keenness of the ministry to save customers’ time and effort so as to achieve their satisfaction, in accordance with the appropriate solutions that support smart and electronic transition of its services.
The ministry will issue the refund to the credit or debit card that was used by the customer to pay for the transaction when submitting the online application.
“The financial guarantees are returned in the following cases: If the visitor leaves the country within the statutory period; or if his request was rejected according to the procedures and the policies applicable by the Ministry of Interior,” he said.
“Should the visitor exceed the duration of his stay in the country, he [the applicant], won’t be able to retrieve the financial guarantee for violating the regulations and laws on the basis of which the entry permit has been issued,” he added.
For his part, Lt Col Faisal Mohammad Al Shemmari, executive director of the ministry’s Smart Government Programme, underlined the commitment to enhance customer satisfaction and encourage the increased use of e-services. “This would reflect the extent of institutional participation towards achieving the concepts of smart Government; by implementing the standards of excellent services, being one of the Ministry of Interior’s main priorities to boost public confidence in the efficiency of the provided services,” he said.
Lt Col Al Shemmari called upon customers to submit their suggestions or complaints regarding the smart and e-services by calling 8005000 or by emailingsmart@moi.gov.ae .
Lt Col Mattar Kharbash, head of the Team Supporting Smart e-transition at the Naturalisation, Residency and Ports Sector, indicated that banks operating in the country have different time frames for refunding the financial guarantees to their customers, in accordance with the work mechanisms adopted by the banks that issued the e-payment cards to customers.
Lt Col Al Kharbash stressed the keenness if the Naturalisation, Residency and Ports Sector to cooperate with the concerned entities to achieve the public’s satisfaction with the provided services.
He said: “Pursuant to the directives of the higher leadership, which calls for harnessing all of the available resources to cater to the needs of society, we dedicate all our efforts to achieve customer satisfaction, and have doubled the work in order to maintain the pillars of progress and development and reach new levels of prosperity. We endeavour to provide distinguished services that exceed the expectations of the public, in accordance with the highest standards and the most advanced systems”.
