Dubai The new smart e-Gate system currently under trial at Terminal 3 at Dubai International Airport will be officially launched on January 1, 2013, a top official said on Wednesday.
Addressing the Indian business community at the India Club, Major General Mohammad Ahmad Al Merri, Director General of the General Directorate for Residency and Foreigners Affairs in Dubai (GDRFA), said: “With the smart e-Gate in place, it will be easier and faster for passengers to pass through passport control.”
The new system has been installed to cater to the growing number of passengers using Dubai airport. It can gather passport information within seconds and capture biometric data using a hi-tech camera. The data is then compared with existing records for any discrepancies.
Earlier, Al Merri stressed the importance of customer and community service. In his talk titled “Is Business a Service or Service a Business?’, he said the success of any organisation depends on customer satisfaction. “Excellence is a start not an end... We need teamwork in the production line and the staff should believe in the work they do. We have a responsibility to provide a healthy environment for our staff. We should expand the scope of our work environment and reach out to the community,” he said, adding that each of these factors contribute to taking Dubai to greater heights.
Ram Buxani, Chairman of the India Club, said Al Merri spoke on the subject of service as it is close to his heart. “We as a business community have generally made our businesses profit-churning mines. But there is great wisdom in His Excellency’s message.”
