The digital inauguration held at Fazaa Pavilion in Expo 2020 Dubai for the launch of the National Ambulance website today. Image Credit: WAM

Dubai: In a digital ribbon-cutting ceremony held at Fazaa Pavilion in Expo 2020 Dubai, National Ambulance launched its new website

The chairman of the Board, Hussain Ahmad Al Harthi, board members Mohammad Al Nuaimi and Dr Andrew Walker, general supervisor of the Fazaa Pavilion at Expo 2020 Dubai, Colonel Dr Ali bin Dhaen Al Ghafli, and CEO Ahmed Al Hajeri were present at the venue. 

This step is the latest achievement in National Ambulance’s strategy of modernisation and development. The new website is supported with rich content and a wide array of interactive features and functionalities. It enhances National Ambulance’s digital presence, providing a vital, easy-to-use communication channel that aims to deliver the best experience for users, meet their needs and raise their level of satisfaction.

Enhancing quality of services

Al Harthi said the UAE occupies top rankings in regional and global indicators and ratings related to smart service provision and digital transformation. Looking forward to the next 50 years of excellence and distinguished achievements for the UAE has provided a strong incentive for all government and private sectors to enhance the quality of services and aim to achieve the highest levels of customer satisfaction and happiness.

Al Hajeri said: “National Ambulance constantly strives to deliver the best service possible to the community and works within one of the most vital sectors in the country. This requires further strengthening our digital presence. So we developed our new website that gives users access to new services online and offer an integrated communication and information platform for our customers and the community.”

Providing comprehensive information

The new bilingual site has a modern layout and responsive design with enhanced multimedia content, improved navigation and smooth browsing, social media integration, electronic submission of forms that improve the user experience. In addition to providing comprehensive information about National Ambulance and its services, the new website includes new sections which allow users to request services electronically (including event emergency medical coverage, non-emergency patient transport service (PTS), Clinical Education and Training and supplier registration) while enabling the submission of comments, suggestions and complaints.

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The new website also includes a Careers Portal, allowing potential recruits to see and apply for vacancies online. It will also have content that raises awareness of vital first aid and other important health issues for the community.