No connection
I have been an etisalat subscriber for the past few years, as I have a landline and internet account with them. Besides these, I also have a personal mobile phone bought through etisalat.
The issue I would like have resolved is my landline and internet account migration to eLife Double Play with 10MB/s internet.
I applied for the service back in 2011 but due to the lack of fibre optic connection in my area, they cancelled the request.
I subscribed for it again in the end of February this year, and since then, etisalat has been dragging the process for what seems like eternity.
They provided the cable and then disappeared for more than one month. I made several complaints and visits to the branch, which were of no benefit at all. I live in a villa and despite the fact that there is a fibre optic connection box about two meters from my house door, etisalat still took years and many requests to get me the required cable.
Eventually they provided me with the fibre optic box.
The fibre optic box was installed weeks ago but they have not done the last phase of migration. I have followed up many times, called 101 and even visited the etisalat branch. I was always told the same thing: “We can’t do anything at our end and have followed up for the back-end team to respond.” They never respond.
I hope Gulf News will intervene and somehow help me resolve this issue, as it has become frustrating for my family who need the upgraded speed for internet.
From Mr Mohammad Azeem
Sharjah
The management of etisalat responds:
Kindly note that the customer was contacted and his issue was resolved.
Mr Azeem responds:
Yes, this issue was resolved. The intervention of Gulf News helped solve the issue. Thank you for the splendid effort.
(Process initiation: July 22. Response from organisation: July 23. Reader confirmation: August 9.)
Missing baggage
I have an issue and would like to request Gulf News’ help to resolve the same. It seems to me that Air Arabia has tremendous issues with their baggage handling systems. My wife, my mother and son travelled to Nagpur, India, on June 28, 2014 for summer vacations and after reaching there, they found that one bag was missing.
The ground staff at Nagpur informed that the baggage was not loaded onto the flight at Sharjah and that they were not aware of its whereabouts. My wife filed a complaint with the Air Arabia office at Nagpur at the same time. She went to Nagpur airport again on the next day (July 2) as advised by them, yet the bag did not arrive.
I called Air Arabia in Sharjah on their telephone lines, and contacted their Abu Dhabi office on their customer service line. They advised me to contact the baggage handling staff’s phone number but when I called repeatedly, no one answered. We are still not sure of the whereabouts of the bag and we require compensation for all the travelling expenses and trouble/agony we have faced due to this.
We request Gulf News’ assistance in resolving the issue.
From Mr Shripad Pande
Abu Dhabi
The management of Air Arabia responds:
Our Customer Relations team contacted Mr Pande, and the issue is resolved.
Mr Pande responds:
Kindly be informed that Air Arabia promised to provide Dh400 compensation. Additionally, they have promised that such an incident would not happen again. Thank you very much Gulf News, for the timely effort and help.
(Process initiation: July 17. Response from organisation: July 21. Reader confirmation: July 28.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
