Missing cash
On November 2, 2014, I had deposited Dh400 at Mirdif City Centre for my etisalat bill, since it is close to my home. This can be verified through CCTV cameras. When I deposited the money, I did not get a receipt, but the machine accepted the money. I asked the branch manager why I did not get my receipt and he said the machine was not working. I asked him why they did not place a notice or sign stating so, if it was out of order. The manager told me to call 101 and complain.
I did this several times, but till today, the issue has not been resolved. The customer service representatives ask me to send emails to complain, which I have done, but still, no one is bothered to solve the problem. No managers or supervisors want to talk to customers.
Now, when there was an outstanding bill for Dh590, they just disconnected my connection without informing me and I was forced to pay the amount. It has been a very bad experience with etisalat. I hope Gulf News will help people like us, when there is no one listening.
From Ms Sharon Fernandes
Dubai
The management of etisalat responds:
Kindly note that the customer’s issue is resolved.
Ms Fernandes responds:
Thank you Gulf News, for looking into my complaint and forwarding it to etisalat. It has been of great help. They found that my Dh400 had been deposited to another person’s account, as the machine was not working. Etisalat will refund my money.
(Process initiation: May 25. Response from organisation: June 1. Reader confirmation: June 1.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
