I have been using eitisalat’s eLife service and have a prepaid number with them.
However, I have been facing issues with both my services. The home internet plan has a speed of 50MBps but for the past few months, it has been very slow. When I call etisalat and troubleshoot, it works fine for just a day and then it’s back again to the same issue.
The second problem is my prepaid number. Earlier, I had a plan of 500MB data that I would use on WhatsApp and it would max out in 20 days, so this month, I topped up my plan and got 1.5GB data but as per Etisalat, I have maxed out my data (of 1GB) on unknown sites. I tried resolving this issue with them but no one is taking this matter seriously, as I am sure I didn’t have any such usage. With the data usage, etisalat usually gives me a notification but because of my old plan, I had received two notifications — first for the old plan and second, for the existing plan. I am having a lot of issues with them and want to just get my data back.
From Mr Simon Dsouza
UAE
The management of etisalat responds:
For the mobile issue, the customer has been refunded 50 per cent of the rental, in order to achieve customer satisfaction. As for the eLife technical issue, we have contacted the customer and confirmed the issue has been resolved. We have refunded the rental for the period of the technical complaint, and transferred the amount to the customer’s mobile number as per the customer’s request. The customer is satisfied with the resolution.
Mr Dsouza responds:
I appreciate Gulf News’ cooperation. I have already received a confirmation of resolution from etisalat and everything is alright now.
(Process initiation: January 8, 2018. Response from organisation: January 10, 2018. Response from reader: February 5, 2018.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
