I have had a car loan with Al Masraf Bank in Sharjah, which finally came to an end in April 2016. Now, I am trying to get a car loan/mortgage clearance letter from the bank so that I can renew my car registration. My car registration expired on August 20, 2016. I had visited the branch several times and they said the staff was on leave. When I asked about the manager, she was either on leave, training or not in her seat. This game of charades has been going on since April 2016. Now, I have already renewed my registration, with the mortgage under the bank’s name, even though I cleared the loan in April. I need the car loan clearance letter as soon as possible to end this.
I really feel hopeless in this situation. Kindly help me find a solution, Gulf News.
From Ms Subahit Younas
Sharjah
The management of Al Masraf Bank responds:
We are happy to inform that the car mortgage was released two weeks ago and Ms Younas has received her No Liability letter.
As such, we now consider the matter as closed and look forward to helping Ms Younas in any other way we can. At Al Masraf, we greatly value our customers and are committed to maintaining our exceptional levels of customer service.
Ms Younas responds:
I would like to thank Gulf News for the effort extended, in helping me with this issue and taking this matter to the responsible authorities. Yes, this issue has been resolved completely.
Thanks a lot for helping me out of this ordeal.
(Process initiation: September 20. Response from organisation: September 22. Process completion: October 13).
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
