Unwilling to pay the annual fees

Unwilling to pay the annual fees

I need your kind assistance in resolving an issue with Standard Chartered. I have a credit card since 2001 and have had a 100 per cent payment history. Last month, I was charged with annual fees and due to this I called up the bank and informed them that I wish to close the card since I am unwilling to pay the annual fees.

As per the bank representative, I needed to make the payment of the annual fees in order to close the card. I informed them that the current outstanding is due to the annual fees levied and that I have paid for all the transactions. They have refused to reverse the annual fees and close the card.

Additionally, the bank is charging the annual fees in advance and they want me to pay for the card, which I am not going to use. Furthermore, they are quiet when I ask them that if I do make the payment for the annual fees, will they reverse it. I believe that this is unethical and unprofessional on their part.

From Mr Saifee Kothambawala

Dubai

The management of Standard Chartered responds:

Upon receiving the complaint, Standard Chartered Customer Care Unit contacted the client and informed him of the policy. The annual fees levied on the card are valid as per the terms and conditions of the card that the client has signed and agreed on when acquiring the card.

(Process initiation: November 25. Response from organisation: December 1. Process completion: January 4)