I have taken a loan from Dunia Finance. I requested Dunia Finance customer care to cancel the credit life insurance and Qwik Cash Platinum. As of today they did not cancel it and deducted the first Equated Monthly Installment (EMI) Dh1,780, which includes credit life insurance premium at Dh29 per month and Qwik Cash Platinum at Dh70 per month. I won’t benefit from this until something goes wrong in my life and I don’t see any additional advantage to me.
From Mr Shalma Prasad Barigela
The management of Dunia Finance responds: Thank you for your email dated August 7, 2017, as part of which you have shared Mr Barigela’s query with us.
As you are aware, for confidentiality reasons as per UAE Central Bank, we are unable to share any account information of a customer holding an account(s) with us. We are, therefore, unable to confirm if Mr Barigela is our customer at dunia, or not, and are not, therefore, in a position to disclose specific resolution details with your publication.
We assure you that for each such query received from you, we ensure that, where the query is indeed from a bona fide customer of ours, our senior team immediately reviews the case details on priority to help resolve the underlying issues(s), if any. We also ensure that a response is immediately sent to the customer with a resolution at the earliest. Our focus, in all such cases when a dunia customer writes to you, is to comprehensively review the matter and provide a satisfactory response to ensure an early resolution.
Please consider this email as our formal confirmation, of our having already responded to your Gulf News reader with a comprehensive resolution, in case your reader is our dunia customer. Please do understand that we need to ensure this confidential approach so as to be able to comply with our stringent internal governance standards on customer confidentiality and information security – as expected by our regulators and also by our customers, in line with global practice. We trust this closes and satisfactorily resolves the matter.
Mr Barigela responds: Thanks for the support from your end. I got Dunia Finance new EMI structure; without your support this proper settlement won’t happen. Once again thanks for the support.
(Process initiation: August 7. Response from organisation: August 10. Reader confirmation: August 20.)
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