Too little, too late
I have a salary account with Ajman Bank. Two months ago, I personally visited the bank and requested for a liability letter and till date, they haven’t issued it.
Every time I call them, they say it is under approval and it will be done tomorrow — but tomorrow never comes. Being a working individual, I simply cannot take time off from work and visit the branch for follow up, or visit the Central Bank to lodge an official complaint or for that matter, go to the courts in Abu Dhabi, to obtain a letter from the court addressed to Ajman Bank to process the letter I seek.
This is outrageous and frustrating, because I cannot do anything over the phone. Every time I call the call centre, they simply hang up the phone during our conversation. I have the right to change my bank account as I please, and Ajman Bank cannot prevent me from doing so. This appears to be a technique, whereby the customer gets fed up and simply gives up. Furthermore, I have another colleague who has been trying obtain a liability letter for two months and he has failed to achieve his target.
I would really appreciate if Gulf News could possibly help me and others out.
From Mr Adel Yousuf Al Awadhi
Abu Dhabi
The management of Ajman Bank responds:
Kindly note that we have contacted the customer directly and resolved the matter with him. We have come to an agreement with the customer.
(Process initiation: August 24. Response from organisation: August 26. Process completion: September 15.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
