Billing disputes
I upgraded my Al Shamil internet connection to eLife in January 2015 and since then, I have been suffering from billing related matters. Recently, etisalat called, saying that one more eLife connection was in the name of my wife, which we were not aware of, and it has not been paid. The next day, they disconnected one of the mobile numbers registered under my wife’s name.
I registered a complaint at the nearest etisalat office, regarding the deactivation of this mobile number. Then, two etisalat engineers visited my residence and verified that the second disputed eLife account was not operational in our residence. Despite this, no action has been taken to revert the deactivation of my mobile number; in fact another number under my wife’s name was deactivated for the same bizarre accusation of non-payment of disputed eLife connection. My wife has been going to Al Baraha business centre and also talking to customer service agents by calling 101, but there is no redressal to our grievance. I fail to understand why my wife is being threatened by etisalat to pay for the eLife service, which she has not used. My worry is that as she is travelling abroad, these accusations might hinder her travel. We have been asking for a face-to-face meeting with the concerned etisalat authorities but there is no response.
From Mr Ravinder Bhatt
Dubai
Editor’s note: The complaint was forwarded to etisalat for comments. However, despite repeated reminders, its management did not respond.
(Process initiation: August 2. Process completion: August 18.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
