I have been using Samba bank’s credit card for the past six years, and have not defaulted on payments even once. Recently, they had an offer wherein if we spend Dh8,000 or more from September to December 2014, we could get a Dh300 gift voucher from Rivoli. When I called them in January 2015, they responded that I would get the voucher by the end of January. But till date, I am trying to call them on a daily basis but the response from the bank is not clear.
I have spent more than Dh27,000 in this period and have not defaulted any of my bills. Based on this, I should get three vouchers, but they said they will issue only one. However, Samba has not even forwarded one coupon to me and nobody is answering properly in their call centre.
I need Gulf News’ help in getting these vouchers.
From Mr A. Seddiq Hussain
UAE
The management of Samba bank responds:
With regards to the customer’s concerns, we would like to advise Gulf News that prior to the receipt of the letter, the customer’s case was satisfactorily resolved.
Post receiving the letter, we have once again contacted the customer to apprise him of the details and he has confirmed that his query has been resolved to his satisfaction.
Mr Hussain responds:
Thank you Gulf News, for your action.
(Process initiation: March 20. Response from organisation: March 23. Reader response: April 23.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
