Pre-closure delay
I would like to seek your help regarding my issue with Abu Dhabi Islamic Bank (ADIB). I am holding an ADIB credit card and have two instalment plans that I wanted to pre-close. I placed the two requests by contacting the bank on September 27 and October 4. I had deposited the required amount to my credit card account as advised by the bank, but the bank is not taking any action with regards to my pre-closure requests until now. I have done the necessary follow-ups on a daily basis, as I have been charged interest again in October, for both instalment plans.
The first request has been pending for more than two weeks now, and it has been more than seven working days for the second. Both are beyond the normal processing time for such issues.
I would highly appreciate Gulf News’ help in escalating the issue to the management of ADIB, so that appropriate action can be taken, including the reversal of interest charges for both instalment plans, as the delay has been caused by the bank.
From Mr Eddie Tan
Dubai
The management of ADIB responds:
Please note the issue has been closed and resolved.
Mr Tan responds:
This is to inform Gulf News that my request for pre-closure of instalment plans with ADIB is not moving again. I tried to reach he person who contacted me earlier a number of times, but to no avail. The interest charges for the first case were not refunded to me. Two working weeks have passed for these two other pre-closure requests I placed on October 19, but again, no progress. I have even deposited another Dh10,000 to my credit card on October 19, and have excess payment already of Dh1,141.49 above my credit limit. I do not wish to pay another month’s interest.
I hope Gulf News can help me put an end to this issue. This whole matter started on September 27 and is indeed affecting me psychologically; aside from the time and money I am spending to solve the problem. However, the problem will not be resolved without the intervention from Gulf News.
ADIB responds:
We have contacted the customer once again to confirm if he has any further concerns to ensure the issue is completely resolved.
On his call today, the customer has further requested for a reversal of the Murabaha profit (MMP) due to the delay in instalment. The customer was unaware that the bank had already reversed the MMP for his first two instalments and the MMP for the remaining two instalments have been reversed as of today’s date.
Customer is satisfied and has no further concerns.
Mr Tan responds:
Yes, I confirm that the issue on the pre-closure of instalment plans have been sorted out with ADIB.
Thank you indeed for Gulf News’ support in this issue.
(Process initiation: October 18. Response from organisation: October 21. Process completion: November 12.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
