Recently, my family returned to Bengaluru, India, from Dubai via Emirates airlines, which arrived on January 12 at 5.30pm. Out of my family’s luggage, which was checked in at the Emirates counter at Terminal 3, one bag out of six was apparently misplaced and possibly lost in Dubai.
The ground staff in Bengaluru’s lost luggage counter, where my family spoke with a customer care agent, informed them that they would be in touch within 24 hours to inform my family of the whereabouts of their luggage.
It has been more than two months now. I have spoken to Emirates airlines numerous times in the Bengaluru office and they have absolutely no information for me as to the whereabouts of our luggage!
After numerous calls to the local office in Dubai, they, also, have not been successful. I’m only getting assurances that they are looking into the matter. So far, nothing has been done.
I am really upset with the kind of service being offered to us as customers. I find it strange how, in a world with the latest security measures and technology available, a large airline can completely misplace a person’s baggage. At least I’m eligible for compensation for the lost bag! I look forward to Gulf News’ help in this matter. Please assist me.
From Mr Rafiq Ahmad, Dubai
The management of Emirates airlines responds: This issue has been resolved with the customer and Gulf News can check with him directly on the outcome.
From Mr Rafiq Ahmad responds: Yes, indeed, Gulf News’ intervention has helped me a lot. I would really like to thank the team for their help and support.
After many follow ups and frequent calls, finally, the issue has been resolved.
(Process initiation: March 30. Response from organisation: April 2. Process completion: April 28.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
