Money gone
Payment made through a machine is not received
Money gone
I tried to transfer Dh10 to my mobile phone using a payment machine located at Al Reem Island, Abu Dhabi. This was originally a du number that I recently moved to etisalat. I deposited the amount on March 30, at 11.49am. Till now, the amount has not been transferred to my mobile phone. I called the customer care department of etisalat and as advised by them, I sent an email to care@etisalat.ae. The only reply I got is the automated response. Although I sent numerous reminders afterwards, I didn’t even receive a call from them.
From Mr Shanavas Mohammad Sali
Abu Dhabi
The management of etisalat responds:
Kindly note that the customer did not pay in our machine; it’s a multiple companies’ payment machine and he must contact the number, which he has in receipt, and they should be able to help him. The customer was contacted and informed.
(Process initiation: April 20. Response from organisation: April 22.)
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