I would like to bring to Gulf News’ notice that on May 8, I learnt that there is an etisalat post-paid plan activated in my name, since July 13, 2015. It’s a mistake, as I applied for the plan, but I never received it from etisalat since I was in India from July 13, 2015, to August 23, 2015.
I have already logged a complaint with etisalat and upon enquiring, learnt that this plan was deactivated in February 2016. After that, I was not informed for three months about the same. They have been sending emails to the wrong email address.
I flew to India on May 10, 2016, as my visa was cancelled and on May 8. Etisalat called and informed me about a pending bill of Dh4,544 and said this debt has been pinned on me. I have never used the service, nor do I owe anything for what I never used. I would really appreciate if the issue was resolved. I tried contacting etisalat and also called to 101, but every time, they tell me that it will take time to resolve the issue, as it has to be done by the etisalat billing department. No one is taking responsibility for their mistake and they are bluntly saying that I cannot fly unless this matter is resolved. I really don’t want to face any hassles because of this issue at the time of my departure. The weird thing is that they did not inform me about this since the beginning and only told me this three days prior to my departure. I would like Gulf News to take a serious look at my problem.
From Mr Shahid Rashid Khan
Dubai
The management of Etisalat responds:
Thank you for bringing Mr Khan’s concerns to our attention. The etisalat customer service team would like to apologise for all the inconvenience caused. As Mr Khan was travelling, the device was not delivered and the account had no usage history, therefore the amount is waived. The issue is now resolved and closed.
(Process initiation: May 9. Response from organisation: May 17. Process completion: May 30.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
