I have had a FGB credit card for more than a year. Unfortunately, I am not able to pay the full amount for the months of March and April, 2016, as I have not received my salary from my previous company. The bank charged me finance charges for March of Dh206, Dh755 for April and Dh882 for May.
I asked them many times how they were calculating these amounts, but they did not provide any information. My salary is Dh6,000 per month only and if they charge 10 per cent of my monthly salary like this, how can I pay the due amount?
I called the customer care department and they told me that if I paid the full monthly bill, they would not charge me any finance charges from next month onwards.
Based on this conversation, I paid the full amount for April, but once again, I received finance charges for the month of June, worth Dh248. I contacted them, but there was no response.
How are they calculating this amount? I don’t understand. I request Gulf News to help me find a solution to this issue.
From Mr Murugesan Mani
Dubai
The management of FGB responds:
FGB is grateful for all customer feedback to which we give careful consideration as we strive to consistently deliver the highest standards of service. The bank has been in contact with Mr Mani and explained that the charges are valid since only the minimum amount was being paid off his credit card each month. FGB has also resent all relevant statements to the customer for his consideration.
(Process initiation: July 24. Response from organisation: July 26. Process completion: August 14.)
