Fund transfer
May I request your kind assistance to help me with my case with Dubai Islamic Bank (DIB)? Last Sunday (June 26) I requested a cash transfer from my credit card. Transaction has been made and they deducted Dh3,090 from my credit card. As per the agent it will take two-three hours to process the transfer. However I didn’t receive any money till now (June 28), the fact it was already reflected/credited in my credit card. So I followed up to chase the money. The only reason they gave me is service transfer error. I requested a cancellation and as per them, they don’t have any idea when they will clear the credited amount. I will not pay that Dh3,090 because I did not receive that money. Hope you will help me on this.
From Ms Geraldine Guillen
Dubai
The management of DIB responds: DIB would like to confirm that our customer service team has been in touch with Ms Guillen about her complaint. We have made the necessary adjustments to her account and she has been credited the cash transfer requested. As a result, we are pleased to say that the matter has been resolved to her satisfaction, and we look forward to helping Ms Guillen in any other way that we can.
Ms Guillen responds: Thank you for your help. DIB already settled my complaint.
(Process initiation: July 4. Response from organisation: July 21. Reader confirmation: July 21.)
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