My credit card with FGB was cancelled without my consent, a few months ago. This happened even though I still had one instalment left. I was paying this amount regularly without any dues. But in August 2016, my bank statement shocked me. The bank wanted an annual membership fee of Dh250. If the card was blocked by the bank itself then why should I have to pay this annual membership fee? Right now, I don’t have a job in the UAE. Please help me to cancel this charge.
From Mr Noushad Kammakkante Purakkal
Dubai
The management of FGB responds:
FGB is grateful for all customer feedback to which we give careful consideration as we strive to consistently deliver the highest standards of service. The bank has been in contact with Mr Purakkal, and the matter has been resolved to the customer’s satisfaction.
(Process initiation: September 6. Response from organisation: September 19. Reader confirmation: August 20).
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
