I am using a credit card from Dunia Finance. I received my bank statement and in it, there were membership charges, so because of that, my card went over its limit. I was not informed about these charges when I received the card, nor did the bank executive tell me about it when I was subscribing for it.
Why should there be a deduction from the card balance for membership charges? I didn’t go over the limit by usage — it was because of them adding membership charges without letting me know!
I am hoping for the reversal of my over-limit charges. There is no proper response from Dunia Finance — they just say I have to pay, but why should I pay when I had no information?
From Mr Mohsin Mohammad Shafi Rumani
Dubai
The management of Dunia Finance responds:
Thank you for sharing our customer, Mr Rumani’s query with us.
We are writing to confirm that we have responded to Mr Rumani’s query and the matter has already been resolved satisfactorily. As Gulf News is aware, we are unable to disclose specific resolution details with the publication, for regulatory reasons of confidentiality regarding any account related information of the customer or any account holder with Dunia Finance. The newspaper could, however, contact Mr Rumani directly if required and seek his feedback to close the matter.
We trust this closes and satisfactorily resolves the matter.
Mr Rumani responds:
Many thanks for the kind intervention from Gulf News. Dunia Finance has reversed the over-limit charges from my credit card.
(Process initiation: July 27. Response from organisation: July 28. Response from reader: July 31.)
