Depending on a slip
I cancelled my connection with etisalat and returned the setup box at their counter in Sahara Centre, Sharjah, in August 2014. It was received by a customer service agent and they gave me a slip, acknowledging the setup box had been removed with the wires.
I then left the UAE and went to Bahrain, so I cleaned up my apartment. I tried finding the slip, but I think I threw it when I was cleaning my apartment. Almost a month after I had left the UAE, I received an e-bill from etisalat. I wrote back to them that I had returned the setup box and paid all the dues. They asked for the slip, which I had thrown. How do you expect someone to keep the bill when he is leaving? They are now refusing and saying that they did not receive the box and that I need to pay the bill. This is due to the carelessness of etisalat’s staff, who did not maintain proper records after I submitted the setup box and now I, as a customer, have to suffer.
I would really appreciate it if Gulf News could help me in this matter.
From Mr Mohammad Saqib Tamburi
Dubai
The management of etisalat responds:
The case is resolved and closed.
The complaint in brief: The customer asked to refund the charges for one month, which were applied even after he cleared all the amounts due at the counter.
The conclusion:
1. The customer has signed the request with terms and conditions for one month’s notice period.
2. The amount has been refunded - to the customer’s satisfaction.
We urge readers to read all service terms and conditions carefully before signing up.
(Process initiation: March 11. Response from organisation: March 16. Process completion: April 1.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
