Handset please
I would like to seek Gulf News’ help to get a resolution to my complaint with etisalat, which has been pending for almost three months now.
On August 12, 2014, I upgraded my eLife connection to Triple Play.
etisalat replaced my set-top box for the TV in the next two days and the technician assured me that my internet speed will be upgraded in 48 hours and my land line will be installed shortly.
First, it took etisalat more than 12 days to upgrade the internet speed — that too after daily follow ups. Then, to this day, the land line has not been installed and there is no word from etisalat as to when it will be installed. Whenever I call them, I get to hear the same excuse that the handsets are out of stock.
I refuse to believe that such a large organisation like etisalat has no control on its purchase policies or vendors, so much so that for the past three months they have not been able to procure wireless handsets.
I have been suffering for no cause of mine and being charged for a service that has not been provided to me. I sincerely hope that etisalat will provide a refund for the services that they have charged me without providing the same.
I seek Gulf News’ intervention to get my issue resolved with etisalat.
From Mr Arvind Datta
Dubai
The management of etisalat responds:
Handset has been provided to the customer. We have spoken with the customer and confirmed the same. He has agreed to close the complaint.
(Process initiation: November 15, 2014. Response from organisation: November 17. Process completion: November 17.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
