I had requested etisalat for an additional TV setup box on December 9, 2014. On December 11, a technician visited my home and installed the box, but no channels were working that day. The technician informed me that it would be activated by the next day, but it wasn’t working then either.
We called 101 and registered a complaint. The complaint was not resolved and so we registered several complaints after that. Finally, a technician visited my home and replaced the setup box. At the end of the month, when I received the bill, etisalat had charged me for three setup boxes! I immediately called 101, and without any discussions with me, they closed the complaint.
When I received my January 2015 bill, I found that they had again charged me for three setup boxes. I have registered so many complaints, but this issue is still continuing.
I would really appreciate it if Gulf News could look into this matter and help me out.
From Mr Shanmuga Venkatesan, Abu Dhabi
The management of etisalat responded: Kindly note that the customer’s issue was resolved and the customer was contacted and updated about his case.
Mr Venkatesan responded: I received a call from etisalat about this issue and they said that the problem was resolved and would not be repeated again. I am also hoping for the same.
(Process initiated: March 24. Response from organisation: March 29. Reader confirmation: April 6.)
