Charged over and above
I cancelled and returned my TV set-up box to etisalat’s main office in Sharjah on September 14, 2014. When I checked my bill in September, I realised that I was being charged with the same amount in October.
Then, I visited their main office again after making a complaint via email. I was assured that incorrect charges would be reversed in the next billing cycle, which has not happened even in January 2015.
Etisalat is still charging me every month for a service that they are not providing to me. Gulf News, please help me resolve this issue.
From Mr Rohan Amerasinghe
Dubai
The management of etisalat responds:
The case is closed and resolved.
The complaint in brief: The customer was charged for TV regular box rental and Western choice with a base package of Dh50, even after returning the set-up box and cancelling TV plan.
The conclusion:
1. The customer complaint is valid.
2. The customer got charged due to wrong service request processed by agent.
The final outcomes:
1. The services of 3P have been deleted.
2. Dh303.33 has been refunded.
3. The customer was updated and satisfied.
Mr Amerasinghe responds:
Thank you Gulf News, for helping me to resolve the issue that I have had with etisalat for months.
I was contacted by etisalat and was assured they would refund the incorrect charges. Gulf News’ intervention has helped me in a big way, thank you.
(Process initiation: March 13. Response from organisation: March 16. Reader confirmation: March 18.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
