With out my approval, First Gulf Bank (FGB) enrolled me into their Harres Instant Protection Plan with Dh300 in 2013. During that time, I didn’t notice these charges and I paid the amount. But this year, 2014, when the renewal came through, I made a request for cancellation and asked for reversal of payment in my July statement.
The bank confirmed they would reverse this amount in my August statement so I paid Dh300 less to the bank, including all other outstanding amounts. They charged me a finance fee of Dh1,329.02. They claim I didn’t pay Dh300 and they didn’t reverse the insurance fee too, in the September statement.
My issue is that in August, I paid off the full amount excluding this Dh300, but the bank charged interest for the total outstanding of Dh1,329. I don’t mind if they charge interest for Dh300. I called FGB several times but the customer service representative did not bother to listen to my request. He confirmed that if I paid Dh300 less, I would have to pay interest for the total outstanding. I didn’t understand the logic behind this.
From Mr Priji Kumar
Dubai
The management of FGB responds:
FGB is grateful for all customer feedback to which we give careful consideration as we strive to consistently deliver the highest standards of service. FGB has been in contact with Mr Kumar, and the matter has been resolved to the customer’s satisfaction.
Mr Kumar responds:
Thank you very much for the support, Gulf News. FGB contacted me and reversed the amount to my card.
Process initiation: October 20, 2014. Response from organisation: October 23. Reader response: November 4.
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
