I made an international fund transfer to India through Emirates NBD on May 24 and my account was debited by the bank on the same day. But when, even after one week, the beneficiary’s account was not credited, I enquired at Emirates NBD about the delay. I was informed this transfer was rejected by the bank. After following up on the refund, the bank credited my account on June 5, subsequent to deducting Dh406 for the exchange difference.
Since no fund transfer was made and this transaction was rejected by the bank, I raised a complaint with the bank twice for a full refund, but they are refusing to pay Dh406. I am unable to understand why I am being penalised for no fault of mine.
I request Gulf News to take up this matter with the bank and help get my money back.
From Mr Deepchand Khichar
Dubai
The management of Emirates NBD responds:
We are pleased to inform you that our Group Customer Experience team provided Mr Khichar with the necessary clarifications and the matter has been resolved.
As a service gesture the Bank has arranged to reverse the exchange rate difference to Mr Khichar’s account.
We would like to reiterate our commitment to providing superior service to our customers and thank you for your continuous support in providing us with the opportunity to resolve their issues.
Mr Khickar responds:
Thanks to Gulf News’ intervention, the bank has refunded Dh406 on July 5 to my account.
(Process initiation: July 4. Response from organisation: July 10. Reader confirmation: July 9.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
