This is with regard to a finance, which was approved by Dubai Islamic Bank (DIB) in March. However the finance was not released due to DIB internal process. On May 1, I have cancelled it since there was no point in keeping the funds in my account without being able to actually use it and I have been requested by the bank to provide a liability letter three times, which is not supposed to happen.
Now DIB has sent a file to Al Etihad Credit Bureau stating I have a loan with them, which is false. This is affecting me since it shows I have a loan with two banks and I am unable to get a top up. Gulf News please intervene. Thank you.
From Mr Farah Ismail
Dubai
The management of DIB responds: With regard to Mr Farah Ismail’s request, our Customer Support team has contacted him and we are pleased to confirm that his concern was resolved before the complaint was logged. Mr Ismail’s issue is now closed. At DIB we greatly value our customers and we are committed to ensuring the highest levels of customer service as possible.
Mr Ismail responds: Thank you Gulf News for your intervention. It helped me and now the issue is resolved.
(Process initiation: August 10. Response from organisation: August 28. Reader confirmation: September 5.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
