I am a loyal First Abu Dhabi Bank (FAB) credit card user. In January 2016, I closed my card and was assured that the change would be reflected at the Al Etihad Credit Bureau within 45 days.
However, I was looking to apply for a personal loan with another bank due to a personal emergency, and came to find out that there are two credit cards with the same limit of Dh36,100 showing up against my name.
I want to know how there are two cards against my name when I only had one? And why is it still showing up against my name in the credit report, when it was closed more than a year ago?
From Mr Neeraj V. K. V. Pillai
Sharjah
The management of FAB responds:
FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service.
The bank has been in contact with Mr Pillai via email and the issue has been resolved to the customer’s satisfaction.
(Process initiation: June 13. Response from organisation: June 22. Process completion: June 30.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
