On August 27, 2017 an amount of Dh9,311 was deducted from my National Bank of Abu Dhabi, NBAD (now First Abu Dhabi Bank, FAB) account. I called its call centre many a times but they couldn’t help me sort it out. So I went to Al Ain Mall branch and they told me to go to the main branch, which is in Al Yahar. I went to Al Yahar on September 10, and they told me to send a dispute form. On that same day I sent a dispute form.
They gave me the details of those transactions but when I checked it, it was all failed and rejected because of insufficient balance. Then when my salary came in August, they automatically deducted those amounts even though they were all rejected and the transactions were not successful and completed.
Hopefully you can help me with this problem.
From Ms Angelica Paa Perrion
Al Ain
The management of FAB responds: FAB supports the growth ambitions of its stakeholders and goes beyond financial products and services, and as such, we are grateful for all customer feedback as we strive to consistently deliver the highest standards of service. The bank contacted Ms Perrion, and advised her to submit the required forms to start an investigation into the transaction, which have been received. The investigation process will be completed within 60 to 90 days.
(Process initiation: October 2. Response from organisation: October 9.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
