No go
I got a new First Gulf Bank (FGB) credit card and the sales person told me it’s free for life and no charges would be faced until I activate the card.
Now I don’t know why the bank charged Dh300 for insurance before activating the credit card — and the card is not free for life. I checked with their customer care and they told me it’s not free for life. The bank told me they reached me over phone and I only confirmed the order to activate the insurance. If so, I asked them to provide my voice records of me confirming this information, but they are not willing to do so.
I checked with FGB regarding this matter twice but they are giving me the same answer — that I activated the service over the phone. I am ready to accept this, but they have to give me proof and they are not ready to do that. Kindly ask them to repay the Dh300 that I paid to them — the only reason I did so was because they started charging interest for that amount.
Kindly do something as I recently came to know that Gulf News helps sort out such issues.
From Mr Mithun Thodiyil
Dubai
The management of FGB responds:
FGB is grateful for all customer feedback to which we give careful consideration as we strive to consistently deliver the highest standards of service. FGB has been in contact with Mr Mithun, and the matter has been resolved to the customer’s satisfaction.
Mr Thodiyil responds:
Thank you for helping me. FGB contacted me and they told me they would reimburse the amount in my next statement. Thank you Gulf News, for helping me.
(Process initiation: October 2. Response from organisation: October 7. Reader confirmation: October 8.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
