Lost luggage
I am writing with regard to my missing bag.
On May 18, I went to Jeddah from Sharjah on Air Arabia flight G9147. When I reached Jeddah, Saudi Arabia, I came to know that my bag had been sent to Shiraz, Iran, by mistake.
I reported the matter at baggage services in Jeddah. They gave me a copy of a report. I then asked them to send my bag back to Sharjah. When I returned to Sharjah on May 20, I once again enquired about it at Sharjah airport.
They said the report had been sent to the airport in Shiraz, and that they have informed them to send back the bag. They gave me a contact number at Sharjah airport to check the status of the missing bag.
I have been calling that number, but have yet to receive a response. I still haven’t received a call from Air Arabia regarding my missing bag. Gulf News, please help me get my bag back.
From Mr Vishal Kulkarni, Sharjah
The management of Air Arabia responds:
Our customer relations team contacted Mr Kulkarni and his baggage was located. He will be visiting our office to confirm it is his.
The management of Air Arabia updates:
The baggage belonged to Mr Kulkarni. He has collected it and the case was closed.
Mr Kulkarni responds:
I have got my bag back and also received a compensation of Dh300 from Air Arabia for the delay. Thank you for the support.
Cancelled connection but billed again
I would like to seek your valuable help to sort out the billing issue with etisalat for my elife connection.
My elife connection was cancelled on June 30, 2013 as I was relocated to Ras Al Khaimah. As per the new rules of etisalat, I have given 30 days prior notice and surrendered the set top box, remote control unit and the HDMI cable. I have received the acknowledgment from etisalat.
After almost 6 months I have received a bill for the cancelled elife number for Dh336. On checking with etisalat customer service, I was informed that the charges was for the HDMI cable, which I returned, but was not updated in their system. I was following up with etisalat for almost three months and till now they did not complete their “7 working days” within which the issue was supposed to be closed.
Please look into this matter and intervene so that I can have a solution for this prolonged issue.
From Mr Mathew Thypparampil Alex, Ras Al Khaimah
The management of etisalat responds:
Kindly note that the customer’s issue was solved.
Mr Alex responds:
I have received a mail from etisalat that Dh300 has been reversed in to my account. I have made the final payment of Dh50.34 at etisalat business centre, Ras Al Khaimah and it seems the issue is closed.
My heartfelt thanks for the support and follow up provided by Gulf News in taking up the issue and getting it solved immediately.
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com
