Dispute form issue
I have an HSBC account in the Abu Dhabi branch. On May 4, I received an SMS that my account had been debited with Dh789 and again with Dh415. As per the SMS, these two transactions were ATM withdrawals in US dollars.
These transactions were not made by me. So I registered a complaint and the bank’s customer care representative told me to send the dispute form to the bank via email. I sent the dispute form on May 11 and received an acknowledgment email.
So far, there has been no response from the bank and when I checked later, they told me that still have not received any dispute form. They told me to send it again. I did so.
Please guide me on how to deal with this issue. I want to get my money back.
From Mr Balasubramaniam Kondappa
Abu Dhabi
The management of HSBC responds:
I would like to take this opportunity to thank you for bringing this matter to our attention.
Please note that we have contacted Mr Kondappa and an agreed solution has been reached to his satisfaction.
Thank you once again for bringing this matter to our attention.
Mr Kondappa responds:
I received a call from HSBC and got my money back. Thanks for the support from the newspaper’s end.
(Process initiation: July 1. Response from organisation: July 23. Reader confirmation: August 9.)
Money please
Gulf News has helped resolve a lot of complaints, especially regarding refunds from airlines. I cancelled my daughter’s and my return ticket at the end of March 2013 at the Air India Express (AIE) office in Trichur, Kerala, India. At the time, the officer assured me that Air India Express would credit the amount within one month. However, until now, they have still not credited the amount. Please help me get my money back from AIE.
From Mr Therattil Raphael
Al Ain
The management of Air India Express responds:
Thank you for choosing to fly with AIE.
We regret to inform that we haven’t received any confirmation from our finance department.
As there are many cases of refunds pending, it might take time. We are continuously following up with our finance department and keeping a track of Mr Raphael’s case. Please bear with us.
We have again forwarded your email to the finance department with high importance. They will investigate the case and take appropriate action. We shall soon revert to you on the same, as soon as we get a confirmation.
Thank you for bearing with us.
Editor’s note: We requested an update from Air India Express, but despite repeated reminders, its management did not respond.
(Process initiation: July 30. Response from organisation: August 2. Process completion: September 9.)
Editor’s note: Do you have similar issues that you would like to raise with us? You can write to us at readers@gulfnews.com.
