Money matters
I faced three issues with my bank, Emirates NBD, in the same month — June 2016. On May 30, the bank credited a cheque of Dh560 to my account incorrectly, which was not in their favour, so they debited it within two days on June 1.
On June 23, I deposited Dh4,000 in my credit card account through a cash deposit machine. The money was accepted by the machine but it showed the transaction had failed and I did not get any receipt. I immediately reported the matter to the bank through phone banking and emails. On June 28, the bank again credited Dh7,000 in my credit card account instead of Dh4,000. I reported the matter but as a result, the bank debited Dh4,000 instead of an additional Dh3,000 on June 29.
The matter has taken more than one month and the bank has failed to solve this issue. Kindly help me in this regard.
From Mr Syed Jawad Raza
Dubai
Mr Raza updates:
Thank you very much. The matter was resolved within three days.
The management of Emirates NBD responds:
We are pleased to inform you that our Group Customer Experience team contacted Mr Raza and the matter has been resolved to his satisfaction.
We have investigated customer’s query and would like to confirm that the amount of Dh1,000 has been credited to his credit card on August 4, 2016 as appropriate.
We have offered Mr Raza our sincere apologies for any inconvenience caused, and have reiterated our commitment towards continuously improving our services. Emirates NBD appreciates its customers’ feedback and will take every opportunity to further review and enhance any internal processes that require attention. We would like to thank you for your continuous support in providing us with the opportunity to resolve their issues.
(Process initiation: August 2. Response from reader: August 6. Response from organisation: August 8.)
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